The ILRS Code defines three levels of service (Express, Rush, and Core) and establishes charges for each. The faster an item is required, the greater the cost. The Guide to Best Practice for Interlibrary Resource Sharing in Australia provides libraries with advice to facilitate efficient and effective resource sharing. Libraries are expected to make ILL requests only if they are consistent with the Code, unless other arrangements have been made in advance. The Guide is available at http://www.nla.gov.au/initiatives/ilrscode/ilrsbp.html
Service Level Standards -
Maximum Supplier Turnaround Time
Recommended Prices (inc. GST)
Default Delivery Modes
2 hours: The item or a negative response is sent within two hours of receiving the request. (Requesting libraries are encouraged to telephone or fax confirmation of electronic express requests)
$16.50 plus $33.00 levy, plus delivery charges if applicable.
Copy: Fax, Ariel, other electronic delivery, or e-mail attachment
24 hours: The item or a negative response is sent within 24 hours of receiving the request.
$16.50 plus $16.50 levy, plus delivery charges if applicable.
Copy: Fax, Ariel, other electronic delivery, or email attachment
4 working days: Working days are measured in whole days.
Request received on Monday, item or a negative response sent by close of business Thursday or, if the item is to be sent by mail, dispatched in time for last collection on Thursday.
Any method not attracting an additional charge.